GTMaker Support
About GTMaker
GTMaker is a score creation and playback app for guitarists and songwriters. It supports guitar TAB, chords, lyrics, rhythm and accompaniment, playback, sharing, cloud sync, and optional audio-to-guitar-score processing.
Contact Support
Email 419620942@qq.com. You can also send feedback from the Help & Support area in the app.
To help us investigate, include the GTMaker app version, iOS version, device model, a short description of what happened, and screenshots if appropriate. Do not send passwords, payment-card details, or private API credentials.
Basic Troubleshooting
- Update GTMaker and iOS to a supported version.
- Close and reopen the app, then retry the action.
- Confirm that your device has enough free storage.
- For network features, use a stable connection and sign in with the same GTMaker account.
- Before deleting or reinstalling the app, confirm that important scores are backed up or exported.
Purchases and Subscriptions
Purchases are processed by Apple. Manage or cancel subscriptions in your Apple Account subscription settings. If an active purchase is not recognized, sign in with the Apple Account used for the purchase and use Restore Purchases in GTMaker. If the issue continues, contact us with the purchase date and product name, but never send full payment information.
Cloud Sync
Cloud Sync requires a GTMaker account and an eligible subscription. Confirm that every device uses the same account and has a stable connection. Keep the app open while a large sync is completing. If a score is missing, avoid creating conflicting copies and contact support before deleting local data.
Audio-to-Score
Use a supported MP3, M4A, WAV, or FLAC file that you have permission to process. Keep the app connected while uploading and generating. If the app closes or the network fails, reopen the audio-to-score task history and resume the existing job instead of uploading the same audio again. A completed job can be downloaded and imported into your score library. If download or import fails, retry the existing job first.
Account and Data Requests
Use Delete My Account in the account settings to request account deletion, or email support if you cannot access the app. See the GTMaker Privacy Policy for data-handling details.